GRAND LANAI

GOOGLE REVIEW FROM THE OWNER

Francesco Gucciardo

Feb 9, 2025

Absolutely outstanding customer service experience; extremely highly recommended.

Working with Daniel Albo at Outeriors was absolutely the right choice for us. Daniel provides exceptional customer service, excellent advice, is detailed oriented and follows through; he made the entire process from first visit to final installation and follow-up very easy. We could not be happier with our outdoor kitchen.

We decided to write the review after almost a full year of use just to make sure we still felt as happy with the work and service from Outeriors as we did on day 1, and we are. We could not be happier.

Daniel designed our L-shaped outdoor kitchen to fit within a recently built covered loggia/porch. The kitchen is approximately 26 linear feet and houses grill, deep sink, power burner, two refrigerators and plenty of storage with integrated electrical and gas lines, and some other goodies.

Daniel is a perfectionist; his design and recommendations take into account functionality, aesthetics and practical maintenance issues. Let me explain with a few small examples:

(A) We were generally set on the location of the grill - I wanted it located in a spot in the covered porch where I could overlook the pool and pool lounge area, but still maintain proper flow and interactivity within our outdoor kitchen, eating and lounge areas under the porch. Daniel provided appliance advice not only based on our wishlist in terms of size and performance, but also in terms of how the smoke exhausts from different models, how the back of the grill would appear after years of use and maintenance given that the back of the grill would always be clearly visible from the pool and lounge area. This might seem like a small detail, but it is attention to small details like these that differentiates Daniel and the team at Outeriors from others.

(B) Our covered porch was already constructed and the L-shape would anchor into existing columns plus a TV wall on one edge in centre. Daniel created a functional design for the placement of our appliances and worked extremely hard to ensure that our sink and power burner units were not only installed in the "right" location for function, but also that the cabinetry design and layout resulted in these units being EXACTLY centered between column on either end and TV wall. Again, another small detail that makes a big difference. The installation team spent a great deal of time ensuring the cabinets were installed exactly to specification - the final install is almost to the millimeter, that's how detailed they were.

(C) The countertop installation team was just as meticulous. Our kitchen incorporated a waterfall counter design - the seams at counter level are (and still are) perfect while the edge at grade (keeping in mind the subtle slop) is also perfectly uniform.

(D) Daniel was ALWAYS available to provide advice, work through different cabinetry options, discuss the pros and cons of certain appliances over others and certain materials over others, update designs, offer views on colour combinations, work-flow etc., Daniel and the team were incredibly responsive throughout the entire process.

(E) Ordering, scheduling and installation were an absolute breeze. I value working with a team that schedules on a reasonable basis, and arrives and finishes when they promise they will. The team at Outeriors promises and delivers.

A final word on Daniel Albo; he cares and he delivers a top-notch product and customer service experience. If Daniel pivoted (or expanded) to some other service offering that I was in need of, he would already be in contention for my patronage. Daniel led my garage flooring, cabinetry and storage solutions project approximately 8 years ago. That was my first amazing experience with Daniel and his team. So when it came time to design and install our outdoor kitchen and when I learned that he had expanded into the area, the choice was extremely easy. We did our due diligence and canvassed others in the market, but Daniel and Outeriors were the easy choice.

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